First, we would just like to personally thank you for drilling down a little into our website. We are happy to have you! We realize that there are many online Arcade Vendors and it can be overwhelming trying figure out who you should buy from. Who has what I want? Who can I trust? What makes this company different from any other company? Is it worth it to buy my own board?
We feel that maintaining our reputation is the most important factor to our success. Your only as good as your last review! I think we have all experienced business dealings with a company who is friendly and responsive prior to the sale and then suddenly vanishes or is rude once they have your money. This will never happen with ProArcades! Our main goal is to make sure you are 100% satisfied with your product for as long as you own it. So much so that you would be inclined to leave a 5 star review now, and 5 years from now!
Reviews are a great way to gauge a company overall. This is why we love our Amazon reviews. Any company can take their good reviews and post them online. But what about the bad reviews? Good or bad, Amazon shows you every review, we cannot erase bad reviews, only verified customers can leave reviews, and our products are too expensive for us to just buy some and leave our own reviews. (Amazon charges a 17% Markup) If you know about Amazon then you know it's nearly impossible to get all 5's across the board. There is always someone who will leave a 2 for a late delivery, etc. At the time this was written, (and hopefully still) we have 100% 5 star reviews with over 100 reviews posted to our 2 Amazon seller accounts. (One professional seller account, one older amateur seller account). I have linked our professional Amazon seller account at the top of our website, please be sure to check it out! We are also A+ rated with the BBB, have 100% positive reviews on Facebook (from customers) and have 100% positive reviews on Ebay with over 500 games sold. We have never had a bad review posted online. This is of course not to say we have never had an issue, but rather this reflects how we handle those issues. Providing impeccable customer service all starts with our customers being able to quickly contact someone at our company. 888-378-9416 is the phone number on the top of the website and it will always right through directly to an employee's cell phone. Unless we are sleeping we guarantee that we will always answer the call or reply to voicemails immediately if you are calling during business hours. We will also probably respond even after business hours. Even nights and weekends. We will also guarantee that if you ever have a question or issue with a game (rare) someone from tech support will be available to assist you within 30 minutes during business hours, (and usually even after business hours)
One of the other things that sets us apart from our competition is how our games are manufactured. Unique to ProArcades.net is the fact that we own the factory that makes all of our cabinets. Most JAMMA Arcade companies you will find online are buying poorly made Chinese cabinets built from flimsy particle board. They come with boards included and are not built well. Our machines are manufactured by a team of experts with more than 35+ years of experience. Our machines are made from melamine, a moisture resistant type of building material specifically designed to be using in building Arcade Cabinets. The melamine cabinets are cut on a professional CNC Milling machine to ensure pin point precision and accuracy. Once assembled each cabinet is rigorously tested and inspected. Each employee is required to sign off on the game by initialing the inside after performing a 5-point inspection. If the build is not perfect, we scrap it and start over! Our machines are not built one at a time in someone's garage. They are not built from a cheap DIY kit. Moreover, by owning the factory, we can also constantly improve our design. Over the years we have been able to gather useful feedback from our customers (many of them are engineers) regarding key features on our games and then utilize that feedback hone the quality and functionality of our games. Changes include adding stereo amplifiers, upgrading from plexiglass to tempered glass, adding more user friendly functional latches, the switch from CRT monitors, to refurbished LCD monitors, to LED monitors and finally to brand new LED 178 degree "Wide Viewing Angle" monitors, the most cutting edge arcade technology. We've grown to offer upgradable ATX power supplies, Sanwa Competition joysticks, and Suzo Happ JAMMA Harnesses. We are constantly striving to improve our design, just like the automotive industry.