Diamond Marquee, Diamond Control panel
REVIEWS:Jason M. January 7th, 2018. Colorado.
Ive known since I was a kid (in the 80s, of course) that at some point in my life, I was going to have an arcade game in my house. Probably could have paid for one with the quarters I dropped at various arcades. So when I finally decided now was the time, I did a lot of digging on the internet (as Im fairly sure anyone who is reading this is doing as well). Its easy to get overwhelmed with the choices that are out there. But after all my research, I knew I absolutely had to have something that could play vertical games (my wifes favorite is Ms. Pac-Man) and horizontal games (my favorite is Mario Brothers). One of the other places told me specifically “that’s not how it works”. Well folks, it IS how it works, and its fantastic! Mark at ProArcades hung in there with me through dozens of e-mails with questions, and I ended up with the Tornado model, as I’m very much a stand-at-the-game guy instead of a cocktail-table guy. Its everything I hoped it could be and more. They only sell the cabinets/controls with monitors here, but it could not be easier to set up when you buy your game board elsewhere. The monitor is very sharp, and even though its a horizontal monitor, the vertical games are not stretched at all (which is a nice function of the board I have). I am not anyone who can try building stuff like this on my own, so I was skeptical about having to do this myself—until I watched their videos. You can’t really mess this up. The shipping company was great, and because of the built-in wheels on the cabinet, I was able to wheel it down to our walkout basement myself and put it right where I wanted. I had a minor technical issue with mine that was fixed to my great satisfaction, largely driven by Mark. It would be easy for someone in sales to disengage when technical issues come up and say “that’s not my area”. But Mark coordinated everything, the tech guys were very helpful, and my machine is amazing. It was a wonderful Christmas gift for the whole family (though mostly a gift to 12-year-old me, if Im being honest). Customer service goes a long way, and thats why I chose this company and highly recommend others to do so as well.
" Received the Tornado and it is outstanding! Great experience ordering from you guys as well as a great product. This is a fun family time activity for us. Thanks much!"
Kevin R. 02/08/2017. Corning, NY.
"Great Arcade games, very helpful staff, construction of the machines are high quality. Overall experience is outstanding, my son is so happy with everything!"
Orlando C. 1/4/2017. Chicago, IL
"Game arrived in great condition! Thank you for the quick turn around and quality product."
Phil W. November 8th, 2016.
"The game is now set up and we love it. The wrap is beautiful! Please tell Kevin he did an amazing job on the wrap. I'm so glad we waited for blue. Delivery went well and we are thrilled. Thank you so much for your excellent craftsmanship and great customer service. The games are awesome!! Quick question-How do we shut the game off safely (although it looks like we'll be up all night playing!). Thanks so much for making my dream come true! D. Smith. (another satisfied customer😃)" -Richard Smith, March 24 2016
"Excellent product and customer service. This video game console is everything we wanted and expected and then some. It is of top quality and arrived in pristine condition. The customer service for this item is outstanding. We had questions about set-up and were dealt with personally by top staff. Kudos!!!!"
Reed Singh, December 20, 2014
"Thank you so much! My husband absolutely LOVES this game system! It arrived on time and in perfect condition. The delivery guy was awesome and helped us get it in our house. We just had a family gathering and it was the highlight of our party! We're passing on your contact info to 2 friends. Wishing we'd bought this years ago!"
Dee, December 15, 2014
"It is incredibly rare in this day and age to find customer service like this. Bruce and Kevin answered all my questions, helped me troubleshoot a problems and even sent me a replacement part overnight. I order things on Amazon all the time, and I've never experienced this level of effort and professional pride. I would recommend anyone and everyone to buy from this company."
J.Heath, August 15, 2014